Sorry - one last thing (I haven't run out of words yet).
Chris, you said "I emailed and got a reply saying the item no longer needed was refunded (but paypal have held on to this money?)."
You emailed on Saturday at 10:08, I replied at 10:14 to tell you I had took the unwanted items off your order and refunded them. The Paypal refund was done at 10:13:57.
If it hasn't cleared through Paypal then it may be an issue with your Paypal as there is no reason they should hold the money. I can provide the refund transaction id if you need it for contacting Paypal.
I just didn't want anyone thinking we hadn't done the refund. It was done instantly and the "but paypal have held on to this money" is Chris's comment and not part of the reply he was sent.
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