A testimony of VBC Racing's great customer service can be found on Ruddog's facebook channel:
Quote:
Yesterday we received following statement from VBC Racing regarding the Firebolt DM Idler Gear issue:
Free upgrade for all Firebolt DM kit with aluminum hardened idler gear
Dear customer:
All components for the VBC racing Firebolt DM buggy was tested intensively around the world by our engineers and team drivers. But as some customers had commented that on under some particular track condition and/or setting the idler may fail. In order for serve our customers and protect all our reputation, we will send free aluminum idler gears to you. And if you have any inquiry from customers, please help us to send the aluminum gears to them. As of today all new Firebolt DM kits will include 2 x B-02-VBC-6100 idler gears for free inside the kits.
We will start sending replacement gears to our dealers starting next week.
Thank you for your support for VBC racing!
Best regards,
John Fung
Sales Manager
VBC Racing
www.vbcracing.com
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