I am sure the company mantra for UPS etc is customers first etc, but I am sure they watch the bottom line all the time.
As a foot not, the DVLA is not privatised, it is what they call in the Civil Service 'Agency Status' which means the have more control over their budget, management and services, I should know, I got made redundant through the same process from being Ministry of Defence to Defence Agency Repair Agency.
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