I just had an issue with the eBay feedback system. I bought a memory card for the old mans phone, was looking close to christmas so bought one listed as UK and not China/HK etc, was cheap, clicked on 'buy it now' and paid right away, so my part of the deal is done fast and no delay.
The seller negated to tell me that they were supposedly out of stock in the UK, and that it would have to come from HK. If I had a message telling me this right away, no problems really. I had to wait a week, nothing, so messaged the seller, to get a reply from the HK eBay site appologising and saying it was on it's way, nothing saying where from. When it finaly came, in a normal envelope, post marked HK, I thought, right, you pissed me about and left negative feedback.
This lead to the seller trying to give me £2 back as a 'compensation' to get me to remove the negtive feedback, which I refused to do, I didn't want the £2 but wanted the feedback left.
As a last resort, the seller then left negative feedback on my account, quoting I was a bad eBayer and poor communication. I contacted eBay who initialy wasn't interested in it, saying it is not there place to get involved unless the feedback met certain criteria, like defamotory feedbak etc.... I emailed them back telling them what a pointless system the feedbak was, if as a buyer, I pay for the item right away, but because of a misleading listing, I end up being left waiting far longer for the item, so the seller deservedly earned the negtive feedback, showing poor service.
Then I said that to then retaliate with negtive on my account was defamotory as I had done everything that I needed to do right away on winning the auction. They re-looked at it and have agreed that the negative feedback on my account was unfair AND defamotory and have agreed to remove it.
I guess you just got to know what buttons to press at eBay central.
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