I would ring and speak nicely to Helger and try to resolve the situation.
IF you have no success, yo uare well within your rights to contact Team Orion direct.
The V2 endbells have a pronounced problem with shorting out causing heat issues. If you have continued to run it (which is a fair thing to be expected to do) then the heat WILL affect the coatings eventualy. Although it possibly IS a manufacturing fault, because it has been left a while, it has escelated.
I am sure some calm talking (don't email them, talk to them) will get the issue resolved, if not, contact Team Orion direct, and ask Helger to give you a contact number for them.
Hope that helps Paul.
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