have you got the little single plug plugged into anything (its the little loose one on the balance lead ) if not that will cause cell connection error
it need to be plugged into to the thick link wire between the two seperate cells if running saddle packs (sometimes you have to make up a special lead
you can charge with out balancing for a few times but its recommended every once in a while you get then back in balance
dont give up chris plenty of good folk out here to help you
dave
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