I think you get to know the site as you use it. The first time I ordered I didn't set up an account and used the direct check out. Same story, payment taken and the site crashed.
I used the online chat which did find the payment and advise they had it but couldn't process it. Again same story. But Hobbyking do offer to email a transcript of the chat. I copied that in the paypal dispute, then called paypal. They agreed it was clear cut and pushed the process on so I didn't have to wait the 10 days. Got my refund in 4 days.
Since then I've opened an account, log in first, then order and its not missed a beat. In fact I'd say it was pretty good as you can track all their processing, from printing the order to packing and dispatch. I've used the global and UK warehouses many times and both are delivered in under a week. Can't fault it really.
So the key is open an account. One final tip, if you stay on a page for a few minutes they sometimes offer a discount to tempt you to buy. I've not worked this out yet because sometimes it does and other times not, but if you know your going to order, no harm in trying it.
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