not sure it matters now but I worked 2 years at Team Durango on lots of stuff inc support and left Oct 2012 - I owe TD nothing since they throw no bones my way but I know the cars (esp 4wd) and I know everyone who counts at TD.
That said - first port of call usually should be your supplier (shop) but with some stuff like broken driveshafts it's best to contact TD and send photos to show the problem.
But if anyone has problems they can't sort in a timely manner give me a shout and I will try help because the TD guys are good guys - overworked, but good.
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If your PM doesn't at first succeed - try, try again. I'll reply in the end, honest. 
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