Well, i got my bits !
Wednesday i had a nice e-mail from them apoplogising for not getting in contact with me before about the parts i wanted for the X11, but said that they were in stock and if i paid for Special Delivery would be next day.
I ordered the parts first thing Thursday ( yesterday ) morning, had an e-mail off Yanina yesterday evening with a tracking number ( i paid the extra for Special Delivery ), and first thing this morning all the X11 parts i ordered were on my doorstep.
Thats how it should be done
If they have been moving premisis it might be a while until they get sorted again, so i would say a quick e-mail to them before you put in a order just to check the part is definitely in stock would be the best bet.