This thread has got a bit out of hand really for what has been measures out of our hands and an honest mistake.
We phoned Paul Monday to let him know a updated gearbox was due for the Kyosho kits and that they should be completed with in a week and if he would like to wait for it (Please let me know of another manufacturer who would do is, many would just send old stock i guess).
Gearboxes were completed thursday morning and ran over to anodising. (Usually they offer us a next day turn around so we expected them Friday). We spoke to them Friday and they hadn't touched any of our parts and promised us Monday/Tuesday the following week, again by then still no parts and promised us Thursday for definite. Thursday morning we ran through the list of orders as we do every morning and marked Duncan's and Paul's orders as dispatched as a simple "Oh they're going out today!" box ticked on computer hence why they received dispatch notes.... Ran over to anodising, still no parts!!! GRRRR!! Status on these orders was returned back to processing, but i dont think customers will receive an email to say its gone back to processing..
We was out the workshop virtually all Friday trying to rectify this hence why we missed Paul's phone calls
Anyway we have been promised and that our parts will be completed for Monday....... We have never ever ever had to wait so long for our parts to be finished!
I beleive Paul has been spoken to now and all is good!
We do answer as many Emails as we can and answer the phone when we are there to answer it (Unless you send us an email saying your the next best thing and you need a discount, thats a bit rude) If we don't answer the phone its normally because were either out and about or we have our head in a machine!
We speak to many a customer and I'd say many are happy with the service and awesome kits we provide, we have had quite a few emails actually thanking us for our service and that their car is the nuts! Unfortunatley as forums go you'll probably only see people post if they have a bad experience, the other 99% were likely to have had a good experience! Anywhat this has now been resolved and Paul's and Duncan's kits will be dispatched Monday as long as the anodising is done.
Ron... Right I have no idea what your issue is, You seem to dig us in everyway however.. You have never placed an order with us?! We have only had an email from you requesting to be a team driver to run a Predator, which was kindly replied to saying we wasn't running a team this year. Ever since then you've been bashing us for no reason of your own.
Gaz, also a bit puzzled, all your emails were replied to, I have spoken to you over the phone myself the one time you have phoned, which I remember you telling me you were giving up racing and you had no need for the kit and you would like your deposit back which you were given (Deposits are generally considered non-refundable, you was still refunded however) Impossible to get kits/parts? Really?? I believe your Gen 2 kit was dispatched the day after you ordered it. As was the motor plate you ordered a couple of months after. I don't see many issues in that.
RDG-40 I believe i have spoken to you as well over the phone as you said you had bought Gareth Hills car and was generally asking questions about the build which were all answered, i think you had some setup questions aswell which I answered and you sounded generally happy. Again I don't see any reasons to hate there.
We bend over backwards to make these kits and the details and time that goes into them is mad. We could produce any old crap but no, we spend alot of time into trying to make our products the best they can be, why would we want to produce the same old?? Hopefully you can see why I get little annoyed to see hate posts from the same old.
Anyone who does place an order with us in the future, I can guarantee you will have no intended issues, you can even pm myself through oOple if you have a query or if we've missed your call etc.
Sorry to anyone this post may offend. Appologies to Paul, your kit will be with you soon.
Back to work Monday to make some more dialled products!!
Enjoy the rest of your weekend everyone!
Will Johnson