Quote:
Originally Posted by Mrs.TeamXtreme
To Paul Jones,
We could have easily sent out the version that we had, but told you that we were working on a possible improvement - you then had the choice whether to wait for the newer version or to have the first version sent out straight away. You opted for the newer version, where you were told that you 'SHOULD' receive it after a week. The operative word is should, we have to wait for other companies to anodise our products. If there is a problem doing this, or in our case an anodiser was on holiday (the only process that is done in house) and there was a back log unknown to us, there is not a lot we can do about it. If a company says they will do something and they don;t do it there is not a lot we can do.
We did notify you and give you the choice - you chose the newer kit which equalled the wait. Happy to send you the first version asap!
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I am happy to wait for the update and was from the beginning but what I am not happy about is being told on the phone that the kit
will be sent the next day by Special Delivery.
Three times this week I was told it will be with you tomorrow. Twice I was told we are packing them as we speak. Once I even had the dispatch notice for my orders as did Duncan (Dobber) - this was Thursday 13th June at 9.20am and 9.21am for my spares order both of which were to be sent together, and it was said to me in person, by Special Delivery to arrive before 1pm today. I have received nothing, Duncan has received nothing.
So please Yanina can you tell me did you dispatch the updated kits yesterday as your dispatch email said?
I'm quite happy to post copies of the dispatch notices here if you so wish?
Kind regards, Paul