Refer to the multitude of threads and posts on here warning of all the above issues... You have all been warned on so many numerous occassions but these threads keep popping up time and time again.
I think the issue, is the fact that there was no honesty... being told it is going special delivery and its ready time and time again only now to be told it was never actually ready at all, is where the problem lies. Tell the customer that from the beginning and be upfront and i would doubt there would be a problem at all.
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