To Paul Jones,
We could have easily sent out the version that we had, but told you that we were working on a possible improvement - you then had the choice whether to wait for the newer version or to have the first version sent out straight away. You opted for the newer version, where you were told that you 'SHOULD' receive it after a week. The operative word is should, we have to wait for other companies to anodise our products. If there is a problem doing this, or in our case an anodiser was on holiday (the only process that is done in house) and there was a back log unknown to us, there is not a lot we can do about it. If a company says they will do something and they don;t do it there is not a lot we can do.
We did notify you and give you the choice - you chose the newer kit which equalled the wait. Happy to send you the first version asap!
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