Quote:
Originally Posted by gazhillAE
Il add to this later what happened with me 2 weeks ago!!!!
Joke this place
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Right buddy this is what happened to me within the last 2-3 weeks!
I was testing a Vega gen 2 on my B4.2 and thought I'd give the Gen 3 a try!
Contacted Yanina and she advised me I could order one for delivery a week later. She said I could pay a £50 deposit or just wait and that a deposit wasnt required but you could send one. God knows why I decided to pay the deposit but I did!
A week later the car was no where to be seen and I decided to cancel the order and wait for the c4.2 instead.
I contacted team extreme and Yanina to say I didn't require the kit anymore and that I would like a refund for the £50 deposit. I sent them emails, messages on Facebook and on oople and even after numerous phone calls which went on for two weeks I hadn't got anywhere!
I then sent an email which said that if I don't hear from you before such a date and time I will be taking things further and putting a post on oople etc
She then replied the same day to say that the deposit was not refundable and unless stated it is legally contractual! This is the deposit that I was told I didn't even need to pay!
Anyway eventually I got a refund that took another week to do and the refund was done 5minutes before the time and date I had them to sort the issues out!
Was that a coincidence or what!
Worst customer service I've ever had!
Dont reply to emails
Don't answer the phone
Don't reply on Facebook
Don't reply on oople
Be aware if you intend using them
