I have no experience of Team Xtreme 1st hand. But coming from an engineering standpoint and for small firms to boot, I can say that sometimes, when jobs are late, and the boss asks if one stay till 9pm to finish the job, and people say "no", then that's another day on your order, it has a knock on effect. It'll then be to the anodisers at the end of the next day or the day after that, then the anodisers will have put another job in the tank in it's place, and so it goes on.
I'm not defending them, but small firms struggle. There's no excuse for bad service. Two sides to every story. Bad news travels fast. You only ever hear about the bad things. etc etc.
They may be just struggling to meet demand due to having a new g/box, or they could just be doing their level best to pull the wool over your eyes, who knows.
|