I can understand a small company having delays and problems with supply that in itself is not the issue here for me. If the Kits were delayed then fine, let me know there is a delay, if possible give a date you expect to be sending the kit and then tell me when it's on the way. I can live with that.
What I really, really, hate is being lied to about dispatching the kit when it's clear you don't have the parts and have no chance to dispatch the next day or the day after. Then to top it off send myself and Dobber dispatch notices so somebody is waiting around for a delivery today or even taking time off work, well that really grinds my gears. Delays are excusable, stuff happens, but lying to customers and making false promises is not going to work.
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