Quote:
Originally Posted by Robby
From what I've heard from a number of companies and manufacturers, they're all literally bombarded with emails each and every day - the worst day being Monday when they show up to an inbox of in many cases up to several thousands of individual emails.
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sorry but thats no excuse for poor service.
I had build issues with my 210, emailed Durango never got a response and its wasnt on a Monday
A lad at work had issues with his build, emailed Durango twice no response.
Had a querie with my SX3, emailed schumacher, got a response back same day and free replacement parts 2 days later.
with the amount of money that gets spent on the kits it wouldnt hurt to be a bit more supportive of the customer. if you put an email address up on a public web page then be prepared to address the mails that come into it. even an automated system that says "thanks for your email, we're very busy we'll get back to you when we can" would be better than nothing.