Quote:
Originally Posted by andy110m
Think about theses pt's will be produced by a machine in a factory somewhere. For them to set up a service as you suggest would be very expensive and that would add to the overall cost of the units. Or if they'd have said they could have serviced it but at a cost of £25 plus P&P at £5 plus vat, £36 total I certain you'd have moaned at that saying its only a 2 quid wire.
But its not the cost of the wire, its the staff and all that related cost.
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In amongst all the immature 'banter' Mark has a valid point. Mylaps made a transponder and if the wire snapped off Mylaps basically says tough, buy a new one. If you dropped your transmitter and it stopped working you would expect the distributor to be able to offer a repair service, even if it cost £50-100 it's still cheaper than being told to just go buy a new one at full price. Why should Mylaps be any different.
The 'they have to set up an expensive service department' argument doesn't wash either. Mtroniks ESCs are famous for being waterproof, due to the components being sealed in potting compound. This means if their ESCs break they can't be repaired. Instead of repairing them if it was a manufacturing fault you got a free replacement, if you damaged it they replaced it for £15-20 which no doubt covered their production costs. I know many racers who have been very happy to have their old dead top spec Mtroniks ESCs replaced with the latest versions for a £20 fee.
There is no reason apart from profits for Mylaps to not supply replacements for damaged transponders at a reduced price. I don't think most would have had any complaint if they did offer replacements at £25-35, the problem is they don't even do that.
To be fair, we get it pretty good compared to other transponder users. R/C cars isn't Mylaps main business, it provides transponders for all forms of sport and motorsport right up to F1 and Nascar. Those transponders will set you back £240, and even in those according to Mylaps the battery isn't replaceable either. They have now started 'licensing' them for a £34 a year subscription. That does actually include a decent warranty, that might have something to do with the fact that if they stop working Mylaps stops making any money on them.