It's generally the same with the other 'issues' that crop up.
If something is input into the system that's wrong, duplicated, impossible (such as DoB's that make you a hundred and fifty..) then the system says 'Nope can't be right' and blocks you.
So you then have to get in touch using other means so the problem can be fixed.
As mentioned on other threads I'm a technical ludite but it still amazes me the methods folk have found to mess up the online systems - the odd bit though is that it's never them.. and the other, couple of hundred, people who used it the same day must be rocket scientists
Though I'm not saying it's perfect - so when you find a bug remember it's all been put together by your other members, so there are going to be hiccups and this isn't some service you're buying it's another bit of the club that somebody else has saved you the job of doing..
so be pro-active and Help in fixing it by letting the webmaster know about it in accurate detail - a rant doesn't help
Thanks