Hello Everyone,
Sorry for the delayed response.
we have had some pretty big structure changes at TD over the last month with a few new hires, in the long term this will allow us to respond to things in the manner than you should expect from a high-level brand that Team Durango is.
But in the short term, we have some challenges of cross-training and everyone getting up to speed in their new roles and procedures to please bear with us.
Specifically regarding the wear on the outdrives, this is clearly an issue with manufacture that we have raised and should be corrected for future production.
This however doesn't fix items that are on the shelves right now. If you have this problem, email
[email protected] with a photo of your worn outdrive and we will provide a replacement.
I have pre-warned our support about these emails.
Both halves of the diff are specified to be the same material and the same heat-treat process, something didn't happen as it should have done in the manufacture of one side of the outdrive.
The material and specification isn't the issue as you can see from the other side of the diff, that has a wear rate that is more expected.
If you continue to experience problems with the replacement, please get in contact again with photos and details, we will replace that one too.
Another thing to note, as much as our team drivers are there to help out with setups etc etc, they do not have all the information about manufacture and materials. I'm sure any of our team drivers will gladly try to help anyone out, but if you have a QC or part failure problem, raise it directly with Team Durango or local distributor
You should be able to buy Team Durango products with the confidence that you are buying into a quality product and brand, quality both design AND manufacture.
If you have anything that you feel doesn't meet this level of quality, contact us and we can work towards resolving your issue.
many Thanks
Chris Doughty