E-mail is naturally a poor form of comunication as there is no limit to the number of e-mails an individual can receive. I'm sure we've all been bombarded with e-mails at some point and missed the important ones or forgot to respond to them.
The only way you can ever guarantee a response from anyone is to talk to them. If concerned about calling a company in another country, ring the distributor in your country. They should be equally responsible for the items they are trading.
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