senders resposibility?
its the sender that has to claim if item is not deleivered. its the buyer if its delivered damaged, sadly. Thats how i understand it.
Royal mail are TERRIBLE about refunds, compensation etc. They try everything to tell you to get stuffed rather than admit fault and pay out.
Its really a bad way to be but the post office are truly rubbish.
I have had loads go missing even when sent recorded etc.
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