Quote:
Originally Posted by jlucas
To be fair it doesn't actually state the words in stock on the apex website. So i don't think its very fair to slate them on a public forum.
|
I on the other hand think it's entirely fair to name and shame, i've had parts turn up from the USA and Japan quicker than some things i've ordered from Apex and they're not the only ones either.
"Radicool RC"
have an ebay listing for every HPI part ever made ("GENUINE PART!") but they don't have a single thing in stock, they just order it from HPI when you pay online and it turns up 10 days later, i've had to miss race meetings due to this because I ordered something the preceding Monday expecting it to arrive in good time to rebuild the car. They've also set up their ebay shop so it's impossible to request postage discounts for multiple purchases.
Taking someone's money for something you don't have in stock is basically lying, anyone reading this is a person who willingly gets up at 5AM on a Sunday to go racing and shouldn't have to put up with being treated like this, it's an insult. Plus the fact it seems it's only in the UK where such poor service is deemed acceptable. Why should the inhabitants of a country who stood alone against Hitler and basically saved the world in 1940 put up with this? Vote with your feet.
Personally I sometimes find myself ordering from abroad just to avoid dealing with UK model shops at all which is a shame for 2 reasons:
Some of them like Inside Line and JE Models try very hard and deliver an excellent service, I can't recommend these two highly enough
Ordering from abroad takes money out of the UK economy.
If you're reading this and you run a model shop, be honest with your customers or they'll shop elsewhere. Apex actually used to be excellent back in the late '90s when Graham and Marc (MK Racing) worked there, they were the world's largest Schumacher retailer and everything used to arrive the next day without fail but since then somebody somewhere has made the decision to deliver poor service for reasons unknown.