With this type of support then this would persuade me to go to Xray for a new 4wd if I was after one in a heartbeat. Nice one Xray, they could've fobbed people off like a certain manufacturer with 1.5mm CVD pins that failed and blamed the customer for building driveshafts wrong. They then had the nerve to ask people to put their hand in their pocket for newer driveshafts at a discounted rate.
Good on you Xray for taking it on the chin, every manufacturer has issues but you are the bigger manufacturer for admitting them.