Quote:
Originally Posted by Frecklychimp
Hi Rich,
Did you specify a returns policy?
Unfortunately ebay will usually back the buyer in claims unless you contact them direct and explain situation, well worth spending time on the phone defending your case and pointing out that the item is consumable
Through paypal you can offer refund on receipt of the item returned in same condition as sold... the return is at buyers expense and when it is returned you simply state the case it is damaged and not as you sent it... use your photos to prove the point.
I wouldn't offer to replace the belts, the item is as you specified and described and why should you lose out to an idiot?
A model shop wouldnt refund on damage caused by a customer, these items are sold as seen.
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Hi Mark
Having heard horror stories about eBay refunding buyers whilst they still keep hold of the goods, i decided that £10 wasnt a lot to lose. Im not upset by it. I would be if he had stung me for the £175 it cost by the time it was shipped over there.
Sadly he can only see it as a new car and had made his mind up that the belts werent new after he stripped them.
I specified no returns but in some cases it would seem that this is meaningless. Having had almost 1000 dealings and only this one bad one, its a case of taking the rough with the smooth for the minimum stress
Cheers mate
Rich