I was just shocked at the tone of the email - which I felt took no responsibility and came across to me as arrogant.
Like I said - I did email the guy three times asking for an appology but was ignored - so I thought posting this up and sending him and his colleagues the address would be a FUNNY move.
I hate spam - and these people have paid a company to spam - the first thing out of their mouths should be appologies and regret.