Their was a few problems with the old site and we had two orders in all our 500+ customers which went wrong. One was human error with the Part numbers which is always a problem when you have a lot on and the 2nd one was a database corruption on the server which was fixed and hence why we have a new site.
Was the order a bumper by chance or the MR33 bottles ?? Not sure been a long time a go and many more orders down the line..
It's is upsetting when things go wrong and it does sadlly happen in any business. I am sure no doubt the problem was fixed for you and you got the part you requested in the end.
If anyone does have a problem please contact us on
[email protected] where we will do our upmost to resolve the issue.
It's always great to voice your issues on a forum but better if you tell us so we can do fix it so it doesn't happen again.