Also to add, some of the other help and advice received in the other threads where you have asked is also worth looking at, some good obvious things in them worth double checking too....
http://www.oople.com/forums/showthread.php?t=93678
http://www.oople.com/forums/showthread.php?t=93790
http://www.oople.com/forums/showthread.php?t=93800
But rest assured, if it is an issue with anything, we will do our very best for you to ensure it is sorted out as swiftly as possible (except for on a saturday of course when we are out racing too
)