Not from 'the family' but I tend to use both a printed manual and a soft copy manual.
The paper manual that came with my cars to build the car with and take to the track (don't want greased finger prints all over my laptop!) and then a soft copy on the computer that I've downloaded to look up part numbers etc when ordering spares.
IMO a printed manual should always come in the box, as a consumer I'd want instructions with whatever I purchased and not have to go to a webpage and download it first.
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