Quote:
Originally Posted by Si2008
I may be bucking the trend here but I have a minor complaint.
They don't respond to emails! I can't make personal calls from work so I have to utilise email for the most part. If I email with a query about an order I don't get anything back for days. I emailed last week about a part I have paid for and still waiting for and still zero response. Also emailed this afternoon to cancel another order. 31/2 hours later I get an email to say the order has been dispatched.
Not super happy to be honest.
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Hi Si2008,
I apologise for any delay's we have on our emails but as someone has already said is that we do have hundreds of emails a day and as there is only two of us dealing with the telephone, orders, shop and then sometimes picking the orderes, we sometimes have delays.
I am the Manager at JE Spares and we really need another person to be honest but that is another story.
Obviously if we have made a mistake please return the part in which you have cancelled and I will refund you the postage also.
Untill we do get on top of things you are better off calling as Nick Caro is the man on the telephone and he is ACE!!!!
If it is an emergency you could always PM me on here and I will get it later on at night when I am at home.
I do apologise to anyone that has had any delays but I promise things will change in the near future.