Rang them this Monday to order a pre-painted Blitz shell (I was out shoppin with the missus and got a bit bored). Guy that answered the phone very helpful pointing out that the part wasn't in stock with the shop but was "at the warehouse". I was happy to pay over the phone but he said that as their warehouse order email had already gone earlier that day it would save me money to order it when I got home off the website as it'd still leave the same day (Wednesday) but would save me a few quid. Bodyshells go via expedited post anyway and I got an email notifying me what time the item would arrive and it was bang on, arriving safely yesterday.
So I'm very happy with the advice and service I received and although I appreciate one order is not really enough to build up a rapport with a business they may well get repeat custom from me in future.
Like others have said, everyone can have a bad day but its a big over-reaction (and pretty immature in this current climate) to wish that a business closes down due to most likely something out of their control ie the Royal Fail or Parcelfarce.
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