Ian, it's so funny you've started this as i'm having a nightmare with BT & Sky at the moment!
We moved in to the house in Feb 06 and when they'd built it they'd already installed the line with BT sockets etc, but as we had to get a BT line activated we had to pay the £120 installation fee. We then went to Toucan for £25 a month Broadband and phone calls service but now have decided to go to Sky.
We've had to cancel with Toucan and get any Tags removed from the line so that we can start up with BT again and then have our broadband and phoen through Sky......... it's actually been dragging on since May and has been one of the most compliacated and painful experiences i've had when dealing with any company - they all make it so confusing and won't talk to eachother.
Only thing is that BT have not said anything about charging to get set-up with them again so you should definitely check this...... especially if you're going through the motions i have been!
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