What regulator are you using.
Do you own or have access to a multi meter. This is so we can atleast sort out the issue with it not balance charging and then we can move onto giving the cells a health check.
A high power resistor is ideal for testing cells but not many people have access to them but normally Car headlight bulbs or the halogen spotlight house bulbs do a good job of giving a decent load on the cells. I can talk you through how to set it up and all you need to do is post up the results and we can figure out if the cells are good or bad.
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