I had to phone them up once. It cost a fortune, 62ppm over £12 wasted. They ask you to spell everthing out, repeat it and she even asked me to hold while she asked her supervisor. If you think its worth it then phone them up.
Or follow this
http://pages.ebay.co.uk/help/feedbac...tfeedback.html
click on the I recieved negative feedback and follow their advise.