One thing you should definitely do is file a complaint for lost in post with the Royal Mail.
You can get a form for it at the Post Office.
Basically, as long as you have some kind of proof of posting you should be able to get compensation (up to £32 I think, value of 100 1st class stamps) if it has been lost.
Or, if it is stuck in the corner of the sorting office they might "find it".
Or, if they have had several reports of lost in post to the same address... well, you never know what they might be able to do!
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