sounds like a manual input error, often happens when bank transfers are processed when someone slips and hits the wrong number on the keypad and doesnt notice it.
my wife when working for one of the big banks many years ago while at uni accidently hit a wrong number and transferred a 1.5 million pound payroll transfer to the wrong company. i laughed but she couldn't see the joke.
this sort of stuff does happen quite often but like the guys above say go to the branch and sit down with the manager as DPA issues often prevent full access over the phone.
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