Quote:
Originally Posted by burgie
so the bank have no paperwork or authority to send the money to the administration company?
if that is the case, and they cannot find where the money has gone, write to them giving them 48 hours to respond to the letter with a full explanation as to what has happened, plus 7 days to reimburse your account the £4.5k plus any costs that this error has incurred. Make it clear in the letter that if they fail to do this within the agreed timescale, then legal proceedings will follow.
keep it nice, to the point and deliver it to the bank personally, if possible.
There is not a lot you can do via telephone, so you need to communicate as much as possible by letter/fax/e:mail so you always have proof of your attempts to clear the matter up. People tend to have a habit of forgetting phonecalls they have received.
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Yes the bank have no paperwork for the admin company, i think a letter is the way forward, i have already opened another account with another bank and waiting for the paperwork to come through so i can change over my DD`s etc as i dont trust barclays anymore, it didnt help early on when i kept getting an indian call centre and the fella didnt have a clue what i was on about
I will be claiming any charges also as they would hammer me if it was my fault.