so the bank have no paperwork or authority to send the money to the administration company?
if that is the case, and they cannot find where the money has gone, write to them giving them 48 hours to respond to the letter with a full explanation as to what has happened, plus 7 days to reimburse your account the £4.5k plus any costs that this error has incurred. Make it clear in the letter that if they fail to do this within the agreed timescale, then legal proceedings will follow.
keep it nice, to the point and deliver it to the bank personally, if possible.
There is not a lot you can do via telephone, so you need to communicate as much as possible by letter/fax/e:mail so you always have proof of your attempts to clear the matter up. People tend to have a habit of forgetting phonecalls they have received.
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