Quote:
Originally Posted by Neil Skull
Oh dear,
The perception of People in the RC world in relation to Sales of goods never seizes to Depress me.
If anyone does not like thier local model shop then F@~* and move to Hong Kong.
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Oh, and I think in the uk it would be better to focus on positively attracting customers rather than complaining, a universal maxim in business is long term you can't beat the "bigger guy", you have to differentiate to survive!
Some shops do this well and generate lots of customer loyalty regardless of price (or at least seem to!!), examples for me would be:
1. DMS probably through a variety of methods ultimately, but for example public support of their products on this forum, wide range of brands etc
2. Modelsport, great starter "bundles" in terms of it ring easy to understand what you need on their website, plus offering motor/battery build services, soldering services etc
3. People like JT doing their own hopup parts for the 502
4. Insideline good service, aligning closely to specific brands
5. JE/Nuclear, by racers for racers (probably true of everyone to an extent I guess in this trade!)
In my view, long term, to stay alive against people like Amain/Tower/Stella/Champ/Mushroom/rcmart, it's this differentiation that will prove key!
FYI, as an example of how hard foreign businesses try for our custom, rcmart us a London customer service number despite being a fareast business! No idea if it works mind!!!