Quote:
Originally Posted by BenG
Definitely contact eBay and PayPal, they only way they can fix something like this is to make sure it wont happen again, and hoopefully re-imburse you.
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Problem is as far as Paypal is concerned they have fixed it by reimbursing the buyer who paid for goods that didn't turn up.
Paypal and Ebay have plenty of buyer protection to stop newbies being hit by scam auctions, stops them being frightened away when the first thing they buy they get scammed over.
A quote from Time Tunnel Models, who have been scammed themselves in the past, from the Tamiyaclub forums:
If it's unconfirmed, it
does not matter if you have a signed docket with his name and address on it, confirmation from him that he's received it, positive feedback and a photocopy of his driving license plus a signed photo of his Mum holding the box, if he then decides to claim he hasn't received it via Paypal, he will get the money back and you will be USC without paddle.
Paypal very very much side with the buyer, and if it's an unconfirmed address they don't even bother checking the rest of the details. Why? It's more to do with their status further up the chain with those that actually issue credit cards (i.e. Visa and Mastercard) and Paypals continuous efforts to reduce chargebacks coming into their systems from these cards, as eventually Paypal (who in themselves are effectively classed as a big retailer by Visa/MC) will get charged more and more on interchange fees the more chargebacks that are lodged against them that they lose. They would rather just refund and leave you in the brown stuff because it clears their pitch against further investigation by V&M.
Paypal Seller Protection in effect only covers you
if the address is confirmed
and you send it via a means that is trackable
and (this is the bit many don't realise...) it's signed for, and the signature is visible online if it's worth over a certain value, and the signature is of the addressee. If it's any other signature, they can claim it's not them and they'll still take the money off you and you'll have to fight to get it back, even if in those terms they claim that's not the case.
Saying that this sounds more like a hacked Ebay/Paypal account. The legitimate owner has seen money taken from his account and Paypal has given it back, not nice as it's guaranteed someone is losing out.
Sorry to hear of your loss JP. Contact the police first, if it's someone young someone turning up at their door usually gets the goods back, if they are experienced scammers it's hard to prove they have it (unless you have some really big 'helpers'
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