Obtain a confirmation email from the sender as to the packet contents, and value. Then send this and copy of shop details of replacement item.
pdf claim form can be printed from RM website.
As other poster says, keep hassling them, weekly till you get it settled.
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Mini Mardave ; 2 x HPI Pro 3 ; Lazer ZX-5 & ZX-5 FS2 ; AE B4, all handicapped by me
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