As I recall, gifts are only upto a value of £30ish. Special D is insured up to £500 as you say, but you have to put the value on the ticket BEFORE you send. So you can't retrospectively claim a greater value.
I suspect they will only cover you for £30 or so, and in my experience (quite a bit) they will say it was 'insufficiently packaged' even if it was not, then they don't have to pay you anything !!! You will need the original damaged packet, so they can decide on the packaging.
As for sorting you out with the money, if it is alot, they may 'forget' about it, and you will have to hassel them. But for small amounts, there quite quick, within a month.
Proof of value can simply be the receipt or a print out of the item from a shop.
I may be a little off in my facts, but not far. Anything not to pay out !
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