Ermmm, NO, im pretty sure an explanation of something is very different from an apology. Maybe Sunbeam can confirm, because at the very least he should have received one.
I can understand that some people love their lhs, and it may be painful to hear that their not perfect, but its run by a human being, not a computer, so inevitably mistakes are going to be made.
However i fully understand that shouting about it on a public forum may not be the best solution, but if something happened to you during an order, and it went wrong, im sure you would have thanked people for their pre-warnings.
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