Nick Adams owns Demon outright and always has done. Even Demon ISP(UK) asked Nick if they could use the name many many years ago.
The only way you would get a refund via Paypal without an explanation from Nick is if you raised a paypal dispute and Paypal refunded the money as a quick solution.
At the end of the day it is down to personal experience. I am sorry to hear about your not so great service with Nick. No shop is 100% perfect all the time but would hope that Nicks services is still one of the best from most peoples comments.
Thanks.
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