[mikerobinson83]

I work in my local parcelforce depot over the summer and i will never use parcel force for any deliveries.

your parcel should of had the charge put on by customs then gone to your local depot ready to be sent when the fee has been payed.

charged parcels get put into a secure cage to await payment of charges then should be scanned to route within 24 hours, this seldom happens and i have been sent into the cage to look for a parcel before 2 weeks after payment was recieved and several complaints were made by the customer. if you have the chance i would go to the depot (if its local enough) and compain to the manager its a lot harder to fob someone off face to face.

even with your parcel stuck in customs parcelforce still have a time frame to work to and if its a special delivery (timed) they get a hefty fine for being late.

hope this helps