Quote:
Originally Posted by gazhillAE
Sellers reply to dispute!!!!!
Not surprised at all
Hello The items were sent after us reciving payment for the items. As you can see the item was sent via Royal Mail recorded. It states in there terms and cons, on there own website, that the item cannot be concluded lost or stolen, until 14 working days after the item was sent. We arent able to claim for the item either until 14 days have gone by after posting. We sorry for any hassle you have caused, but here isnt much more we can do, once we hand the packet over to the Post office. As postage costs are clearly shown on every listing. If you wasnt happy with the costs, why did you buy the items? regards"
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In ALL fairness, he is correct in what he says, it has gone recorded (do you have the tracking number), and once it is out of his hands, there isn't much he can do. If he wanted to, he could send out a replacement, but then he has to rely on you to return the other item, if it turns up. So really, he isn't being 'unfair' he is just not bending over backwards.