[Conrad]

Carlsberg don't do model shops, but Microtech did!
Customers do sadly expect "everything" (as some would say they are entitled to) they do want the very best prices, everything in stock in surplus quantities, delivery at the speed of light (plus they want the postage for free of course), they want to return items after any time scale just because they "dont want them now", they want the website to be smart looking and easy to navigate, plus they want a full time stock level checker (all of which costs money to put in place), they want knowledgable/experienced people to man the phones for help and advice for as many hours in the day as possible (7 days a week too if it could be done), they want a shop full to the brim from floor to ceiling of £1,000's and £1,000's of items they can came and browse at, warranties that run on for years upon end, they want you to be at trackside with your full shop at every race meeting around to supply them that £2 urgent spare parts that they have broke on the car they did not buy from you.....etc etc (I think you get my drift)

Simply the best.................. Damn!