I know exactly what you're saying about customers Darren. Our business is natural gardening so a completely different target audience, but our customers demand those things too.
We offer free P&P for orders over £50 (slightly above our average order value) the P&P costs us £4.50 or something around there so that comes straight out of our profit margins.
Then you get those people who think because the total of their order is £51 they can then send half to 1 address and half to another. so that would be £9 of P&P we'd have to pay. they then get upset when we tell them can't do that.
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