I'm not exactly sure why some guys have experienced such great customer service and others have not. Before I purchased my Cougar I'd heard about how Schumacher kits sometimes have missing or wrong parts but I was reassured reading the posts of great customer support.
When I built my kit one of the parts included was wrong so I promptly emailed Schumacher using the email on their site. Waited for days without reply. A second email - this time copied to their sales email address as well - also did not get a response.
I was very impressed when one of their team drivers PMed me and offered to contact them on my behalf though (what a great guy!). He told me they would get it sorted and gave me another email address to use to contact Schumacher.
Waited some more and sent out another request to the new email address... still no response.
After reading this thread I might try another email... but truth is I'd just about given up trying to get a response. A little disappointed to be honest - even if they couldn't help me it would be nice just to get a reply to that effect.
GREAT CAR though... I've really been impressed with it's handling.
Don't get me wrong as I'm not dissing Schumacher in any way - but perhaps sharing my experience might paint a more balanced picture to anyone reading these forums.
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