just to put something straight in my mind... a customer's order got lost in the post. it happens. I myself work for a small mail order company and things get lost all the time. On monday a whole bag of our post got lost so I had 20 or 30 customers all on the phone asking where, in this case, their live mealworms (bird food for their gardens) were.
We ask that they give the Royal Mail 3 days. If it's not there in those 3 days we replace the order no quibbles and we take the loss on the chin in the name of good customer service. A lot of our customers order every week so it makes sense in the long run.
So just to clear up. The order got lost. Team Xtreme replaced the order and sent it out again and then followed up making a claim against the delivery company?
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